Enough Vision complaints and feedback policy

Purpose of Enough Vision complaints handling

Enough Vision Co. Ltd wants users, partners, job seekers, employers, and the public to raise issues early. This policy covers the website, launch forms, and — once live — VisionPay, VisionLink, and VisionTalent operations we control. Partner programmes may also have their own complaints channels; we will not block you from using those.

How to submit

Use the contact form with your name, contact details, what happened, when, and which product or page it relates to (VisionPay, VisionLink, VisionTalent, this website, or a partner). If the matter involves a cash or voucher transfer, do not include unnecessary beneficiary identity documents in the first message.

What we do

We log the issue, acknowledge receipt where we have contact details, and follow up according to seriousness. Examples:

• Website or form errors, misleading product wording, or a data request.
• A concern that someone treated a VisionPay registration as approved credit.
• A VisionLink delivery, agent, or safeguarding concern (escalated with the programme partner where required).
• A VisionTalent matching or membership concern.

Sensitive beneficiary or safeguarding matters are handled with restricted access. We may not share a full case update where partner rules or privacy law limit what we can say.

No retaliation

A good-faith complaint will not be used to deny a fair review of a pilot request. We may refuse abusive, threatening, or repeated bad-faith messages.

This channel does not replace police, banking-supervisor, or humanitarian-cluster reporting where those are the right route.